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Contact Email
Subject
Priority
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Type
...
Technical Support
Sales/Licenses
Other
<label class=" required control-label isadora_application_174736-label " for="helpdesk_ticket_isadora_application_174736">Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][isadora_application_174736]" id="helpdesk_ticket_custom_field_isadora_application_174736"><option value="">...</option> <option data-id="13000009432" value="Doesn't operate as expected.">Doesn't operate as expected.</option> <option data-id="13000009434" value="I need help with an error displayed by Isadora.">I need help with an error displayed by Isadora.</option> <option data-id="13000009433" value="Crashed while editing or running my project.">Crashed while editing or running my project.</option> <option data-id="13000009435" value="Slow or unresponsive when playing audiovisual or interactive elements.">Slow or unresponsive when playing audiovisual or interactive elements.</option> <option data-id="13000009438" value="Problem with installing Isadora.">Problem with installing Isadora.</option> <option data-id="13000009437" value="Problem with launching Isadora.">Problem with launching Isadora.</option> <option data-id="13000009436" value="Problem with external hardware.">Problem with external hardware.</option> <option data-id="13000106640" value="Problem with third-party software.">Problem with third-party software.</option> <option data-id="13000009439" value="Problem with a third-party plugin.">Problem with a third-party plugin.</option> <option data-id="13000009440" value="I think I found a bug.">I think I found a bug.</option> <option data-id="13000009441" value="I have a feature request.">I have a feature request.</option> <option data-id="13000106641" value="Problem with the TroikaTronix Add-Ons Page.">Problem with the TroikaTronix Add-Ons Page.</option> <option data-id="13000106642" value="Problem with the TroikaTronix Forum.">Problem with the TroikaTronix Forum.</option></select> </div>
<label class=" required control-label salespurchases_174736-label " for="helpdesk_ticket_salespurchases_174736">Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][salespurchases_174736]" id="helpdesk_ticket_custom_field_salespurchases_174736"><option value="">...</option> <option data-id="13000009442" value="I have a question about purchasing Isadora.">I have a question about purchasing Isadora.</option> <option data-id="13000009443" value="I have a question about upgrading Isadora.">I have a question about upgrading Isadora.</option> <option data-id="13000009444" value="I want to apply for an academic discount for myself. (Individual license for student, faculty, or staff.)">I want to apply for an academic discount for myself. (Individual license for student, faculty, or staff.)</option> <option data-id="13000151083" value="I want to apply for an academic discount for my institution. (One or more licenses for an institution.)">I want to apply for an academic discount for my institution. (One or more licenses for an institution.)</option> <option data-id="13000009446" value="I would like a price quote.">I would like a price quote.</option> <option data-id="13000132041" value="I have a question about my Isadora subscription or rental license.">I have a question about my Isadora subscription or rental license.</option> <option data-id="13000106687" value="I can't find my Isadora 3 license activation information.">I can't find my Isadora 3 license activation information.</option> <option data-id="13000078463" value="I can't find my Isadora 2 registration information.">I can't find my Isadora 2 registration information.</option> <option data-id="13000078464" value="My Isadora 2 registration count needs to be reset.">My Isadora 2 registration count needs to be reset.</option> <option data-id="13000106688" value="I am having trouble activating my license for Isadora 3.">I am having trouble activating my license for Isadora 3.</option> <option data-id="13000106644" value="I am having trouble registering Isadora 2.">I am having trouble registering Isadora 2.</option> <option data-id="13000078465" value="My USB Key was lost, stolen, or seems to be defective.">My USB Key was lost, stolen, or seems to be defective.</option> <option data-id="13000078466" value="I need to update the contact email associated with my license.">I need to update the contact email associated with my license.</option> <option data-id="13000106645" value="I am having trouble with the Isadora 3 Online License Portal.">I am having trouble with the Isadora 3 Online License Portal.</option></select> </div>
<label class=" required control-label other_174736-label " for="helpdesk_ticket_other_174736">Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][other_174736]" id="helpdesk_ticket_custom_field_other_174736"><option value="">...</option> <option data-id="13000009430" value="I have an issue not listed above.">I have an issue not listed above.</option></select> </div>
Old Contact Email
Description and Steps to Recreate
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Attach a file
Serial Number or License ID
Isadora Version
...
Isadora 3.2.6
Isadora 3.2.5
Isadora 3.2.4
Isadora 3.2.3
Isadora 3.2.2
Isadora 3.2.1
Isadora 3.2
Isadora 3.1.1
Isadora 3.1
Isadora 3.0.8
Isadora 3.0.7
Isadora 3.0.6
Isadora 3.0.5
Isadora 3.0.4
Isadora 3.0.3
Isadora 3.0.2
Isadora 3.0.1
Isadora 3.0.0
Isadora 2.6.1
Isadora 2.6 (Unsupported)
Isadora 2.5.x (Unsupported)
Isadora 2.2.2 (Unsupported)
Isadora 2.1 (Unsupported)
Isadora 2.0.5 (Unsupported)
Isadora 1.5.3.x or older (Unsupported)
Isadora Beta (Please Specify)
Operating System
...
macOS 14.x (Sonoma) - Isadora 3.2.6+ Only
macOS 13.x (Ventura) - Isadora 3.2.6+ Only
macOS 12.x (Monterey) - Isadora 3.1+ Only
macOS 11.x (Big Sur) - Isadora 3.0.8+ Only
macOS 10.15.x (Catalina) - Isadora 3.0.3+ Only
macOS 10.14.x (Mojave) - Isadora 3+ Only
macOS 10.13.x (High Sierra) - Up to Isadora 3.0.8
macOS 10.12.x (Sierra) - Up to Isadora 3.0.7
macOS 10.11.x (El Capitan) - Up to Isadora 3.0.7
macOS 10.10.x (Yosemite) - Isadora 2 Only
macOS 10.9.x Mavericks or older (Unsupported)
Windows 11 - Isadora 3.1+ Only
Windows 10
Windows 8 or older (Unsupported)
Cross-Platform (Please Specify)
Processor
...
Apple silicon (M2)
Apple silicon (ARM/M1)
Intel i9
Intel i7
Intel i5
AMD
ARM (Unsupported on Windows)
Other (Please Specify)
Severity
...
Crashes Computer
Crashes Application
Doesn't Operate as Expected
Cosmetic Only
Frequency
...
Always
Sometimes
Rarely
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