Isadora Support | TROIKATRONIX

Questions? Visit our FAQ, where you’ll find quick answers to the most commonly asked questions. If you can’t find the answer there, then please use the form below to contact us.

Topic:*
Instructions:	Ensure the contact email matches the address we have on file for your license. We send registration information only to the registered owner. If your email address has changed, then we need proof that you are the registsered owner. Please please paste the text of the sales confirmation email you received after purchasing the software into the message field below. Please fill in as many fields possible. The more detail you provide the better we can serve you. If you have a crash report, please copy and paste just the first 30 or so lines of the report; you do not need to include the entire report. Enter your new email addresss in ‘Contact Email’. If your old email address is still active, then enter it in the ‘Old Contact Email’ field. This should match the email address we have on file for your license If your old email address is no longer active, then we need proof that you are the registsered owner. Please please paste the text of the sales confirmation email you received after purchasing the software into the message field below.
Contact Name:*
Contact Email:*
Old Contact Email:	Enter this email address only if it is still active!
	Please enter either your serial number or your license name below.
Serial Number:	(XXXXX, where X is from 0 to 9)
License Name:
Message:*
Isadora Version:*
Operating System:*
Oper. Sys. Mode:*
Processor:
QuickTime Version:
Installed RAM:	GB
Pixel Format:	(RGB unless YUV enabled in File Menu)
Severity:*	Crashes Computer Crashes Application Doesn’t Operate as Expected Cosmetic Only
Frequency:*	Always Sometimes Rarely
Description of Problem:*
Steps to Recreate:	Please provide as much detail as possible. The more specific your instructions, the faster we can solve your bug.
	* = Required Field