Orders – Quick FAQ

Thank you for your recent purchase from TroikaTronix. Please read below for answers to the questions we are most frequently asked after a customer places his or her order.

Isadora Licenses

How do I fully enable Isadora so I can save? By registering the software. Your registration information will be sent in a separate email.  Once you’ve received your registration information, follow these instructions to fully enable the software.

How long will it be before I get my registration codes? We process orders manually. Most of the time, we will send your registration information within 24 hours, but, in rare cases, it may take as long as three days.

Why haven’t I received my registration information? Because it might be in your “spam” folder. If you haven’t received your registration information, please check your “spam” folder before you contact us.

How will my product be shipped? It won’t. Unless you have purchased a USB Key, you will not receive a physical object after purchasing an Isadora license or upgrade. As explained above, you will be sent registration information that allows you to fully enable the demo version available on the TroikaTronix web site.

USB Keys

How long will it be before I receive my USB Keys? We guarantee that you’ll receive your USB key within three weeks of placing your order. Generally, you will receive it far more quickly than that, especially if you are in the United States. In the mean time, you’ll receive time-limited registration code so that you can begin working immediately. (See below.)

How can I save my work until the USB Keys arrive? As soon as we process your order for a USB Key version of Isadora, we will send you a time-limited registration informaton so that you can begin working immediately. When we ship the USB Key, you’ll receive a special USB Key registration code and instructions on how to register the USB Key version of Isadora.

Core Video/Audio Upgrades

How to I apply the upgrade? After we process your order, you will receive an email with specific instructions on how to re-register your copy of Isadora to enable the upgrades you have purchased. Most of the time, we will send the registration information and instructions within 24 hours. In rare cases, it may take as long as three days. Please be patient.

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